Ahwatukee Animal Care Hospital

10855 South 48th Street
Phoenix, AZ 85048

(480)893-0533

www.ahwatukeeanimalcare.com

Client Experience Survey

Client Experience Survey for Ahwatukee Animal Care Hospital

Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional service and veterinary health care. We strive toward this excellence through continuing education, technical advances and compassionate care for all of the pets entrusted to us.

You can help us reach and maintain this excellent level of service by sharing your veterinary needs, expectations, opinions, and experiences with us. By completing this client experience survey, your voice will be a part of our team meetings. Be assured that your comments will be discussed and acted upon.

Please note: Your privacy is 100% assured. We do not request your name or contact information, unless you wish to be contacted about this form.  Your name in no way can be associated with your form (unless you choose to submit your name and contact information so that we can respond to your request for contact).  

Thank you for taking the time to complete this form.

Client Experience Survey Form

Date (required) :
What species of pet does this form relate to? (required) :
My pet receives veterinary care from Ahwatukee Animal Care Hospital. (required) :
My pet has boarded at Ahwatukee Animal Care Hospital's pet resort. (required) :
My pet has been a daycare participant at Ahwatukee Animal Care Hospital (required) :
How did you choose our hospital? (required) :
My calls to the hospital have generally been answered promptly. (required) :
It was easy to make an appointment. (required) :
I was referred to the hospital website to get necessary forms in advance. (required) :
I was placed on hold too long. (required) :
When I phoned the hospital, I got the answering machine. (required) :
When I have left a message on the voicemail/answering machine, my call was promptly returned. (required) :
I was offered to be called back, if needed. (required) :
The receptionist was friendly and attentive when I called. (required) :
The receptionist was courteous when I called. (required) :
When I called the hospital, the receptionist was informative. (required) :
Please rate your overall telephone experience with our staff. (required) :
When I entered the waiting room, the receptionist stood and greeted me. (required) :
When I arrived for my pet's appointment, the receptionist seemed aware of the purpose for my visit. (required) :
While at the front desk, the receptionist gave me undivided attention. (required) :
During my visit to Ahwatukee Animal Care Hospital, the receptionist(s) seemed hospitable. (required) :
The receptionist(s) were well-groomed and professional in appearance. (required) :
During my visit to the animal hospital, the receptionist answered my questions. (required) :
Was your waiting time in the reception area reasonable? (required) :
Please rate the overall performance of the receptionist(s) during your visit to our hospital. (required) :
Was our reception area is comfortable? (required) :
Was our recption area neat and clean? (required) :
Were the counter tops free from clutter? (required) :
Were the retail displays well organized? (required) :
Was the facility odor-free? (required) :
Was the hospital pet-friendly? (required) :
Was the television slide-show informative? (required) :
Does the hospital provide a good selection of educational pamphlets and brochures in the lobby? (required) :
Please rate your overall impression of our reception area. (required) :
Were the grounds and parking lot clean? (required) :
I found a parking spot with ease. (required) :
Is our hospital signage attractive and easy to read? (required) :
Please rate your overall impression of the grounds, building, and parking lot. (required) :
I have visited the Ahwatukee Animal Care Hospital website. (required) :
I found the website to be helpful and useful. (required) :
The website is user friendly. (required) :
I completed necessary forms online &/or printed out forms ahead of time from the website. (required) :
I have used the online store on the website. (required) :
I have read Dr. Jeff's blog. (required) :
I registered on the website to be a member and/or to receive pet news updates. (required) :
I have visited Ahwatukee Animal Care Hospital on Facebook. (required) :
I have "liked" Ahwatukee Animal Care Hospital on Facebook. (required) :
I have visited Ahwatukee Animal Care Hospital's YouTube channel. (required) :
I follow Ahwatukee Animal Care Hospital on Twitter. (required) :
Your impression of the technicians: The technician greeted me with warmth. (required) :
The technician was gentle with my pet. (required) :
The technician seemed proficient and knowledgeable. (required) :
The technician listened carefully and took a thorough history. (required) :
The technician gave me the information I needed. (required) :
The technician discussed the importance of regular exams and any necessary follow-up care for my pet (required) :
The technician discussed dental care for my pet. (required) :
The technician was caring and pet-friendly. (required) :
Please rate your overall impression of your technician. (required) :
Which veterinarian did your pet see? (required) :
The veterinarian introduced himself/herself? (required) :
The veterinarian listened to what I said and answered my questions. (required) :
The veterinarian gave clear advice about how to treat my pet. (required) :
The veterinarian behaved in a professional manner. (required) :
The veterinarian answered all of my questions. (required) :
The veterinarian comforted me and my pet. (required) :
The veterinarian made me feel valued. (required) :
The veterinarian was thorough. (required) :
The veterinarian was gentle with my pet. (required) :
The veterinarian discussed treatment recommendations and options with me. (required) :
The veterinarian seemed knowledgeable. (required) :
Please rate your overall impression of the veterinarian who saw your pet. (required) :
Do you feel our fees were reasonable? (required) :
If you answered no, please explain: (required)

Did you understand all of our fees? (required) :
If you answered no, please explain: (required)

Selection :
Your impression of our retail area. (required) :
Ahwatukee Animal Care Hospital offers a good selection of pet foods and treats. (required) :
Ahwatukee Animal Care Hospital offers what I need to care for my pet's nutritional & grooming needs (required) :
My pet has boarded at Ahwatukee Animal Care Hospital's Pet Resort. (required) :
The boarding staff and/or receptionists went over the optional services and treats available. (required) :
The Pet Resort appeared neat and clean. (required) :
The boarding staff members were gentle and pet-friendly. (required) :
My pet was well cared for during his/her stay. (required) :
Please rate your overall impression of our boarding resort. (required) :
My pet has attended daycare at Ahwatukee Animal Care Hospital. (required) :
My pet was well cared for at daycare. (required) :
Your impression of our daycare area. (required) :
Your impression of our reminder system. (required) :
Your overall impression of our services. (required) :
Will you recommend us to others? Why or Why Not? (required)

What suggestions do you have for improving our office, staff, procedures?

What suggestions do you have for improving our veterinary services?

What suggestions do you have for improving our boarding services?

What suggestions do you have for improving our daycare services?

What suggestions do you have for improving our retail services?

Additional comments or suggestions.

Would you like to be contacted? If yes, fill out the contact information below. (required) :
Name (if you desire contact)
First Name
Last Name
Home Phone (if you desire contact)
Phone TypePhone Number
Cell Phone(if you desire contact)
Phone TypePhone Number
E-Mail Address (if you desire contact) :

Check the reCAPTCHA to ensure you are not a robot: