Ahwatukee Animal Care Hospital and Pet Resort

Ahwatukee Animal Care Hospital

10855 South 48th Street
Phoenix, AZ 85048

(480)893-0533

www.ahwatukeeanimalcare.com

Client Experience Survey

Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional service and veterinary health care. We strive toward this excellence through continuing education, technical advances and compassionate care for all of the pets entrusted to us.

You can help us reach and maintain this excellent level of service by sharing your veterinary needs, expectations, opinions, and experiences with us. By completing this client experience survey, your voice will be a part of our team meetings. Be assured that your comments will be discussed and acted upon.

Please note: Your privacy is 100% assured. We do not request your name or contact information, unless you wish to be contacted about this form. Your name in no way can be associated with your form (unless you choose to submit your name and contact information so that we can respond to your request for contact).

Thank you for taking the time to complete this form.

Client Experience Survey Form

Date (required) :

What species of pet does this form relate to? (required)

dog
cat
bird
ferret
rabbit
guinea pig
hamster
rat
gerbil
mouse
sugar glider
chinchilla
other exotic mammal
lizard
snake
tortoise
turtle
other exotic pet

My pet receives veterinary care from Ahwatukee Animal Care Hospital. (required)

yes
no

My pet has boarded at Ahwatukee Animal Care Hospital's pet resort. (required)

yes
no

My pet has been a daycare participant at Ahwatukee Animal Care Hospital (required)

yes
no

How did you choose our hospital? (required)

Friend/Relative recommended the practice
I saw the sign
Yellow Pages
Internet Search Engines
I saw the hospital website
social media
other

My calls to the hospital have generally been answered promptly. (required)

yes
no

It was easy to make an appointment. (required)

yes
no

I was referred to the hospital website to get necessary forms in advance. (required)

yes
no
NA

I was placed on hold too long. (required)

yes
no
NA

When I phoned the hospital, I got the answering machine. (required)

yes
no

When I have left a message on the voicemail/answering machine, my call was promptly returned. (required)

yes
no
NA

I was offered to be called back, if needed. (required)

yes
no
NA

The receptionist was friendly and attentive when I called. (required)

yes
no
NA

The receptionist was courteous when I called. (required)

yes
no
NA

When I called the hospital, the receptionist was informative. (required)

yes
no
NA

Please rate your overall telephone experience with our staff. (required)

Extremely Poor
Poor
Fair
Good
Excellent

When I entered the waiting room, the receptionist stood and greeted me. (required)

yes
no

When I arrived for my pet's appointment, the receptionist seemed aware of the purpose for my visit. (required)

yes
no

While at the front desk, the receptionist gave me undivided attention. (required)

yes
no

During my visit to Ahwatukee Animal Care Hospital, the receptionist(s) seemed hospitable. (required)

yes
no

The receptionist(s) were well-groomed and professional in appearance. (required)

yes
no

During my visit to the animal hospital, the receptionist answered my questions. (required) :

Was your waiting time in the reception area reasonable? (required)

yes
no
NA

Please rate the overall performance of the receptionist(s) during your visit to our hospital. (required)

Poor
Fair
Good
Excellent

Was our reception area is comfortable? (required)

yes
no

Was our recption area neat and clean? (required)

yes
no

Were the counter tops free from clutter? (required)

yes
no

Were the retail displays well organized? (required)

yes
no

Was the facility odor-free? (required)

yes
no

Was the hospital pet-friendly? (required)

yes
no

Was the television slide-show informative? (required)

yes
no
NA

Does the hospital provide a good selection of educational pamphlets and brochures in the lobby? (required)

yes
no

Please rate your overall impression of our reception area. (required)

Poor
Fair
Good
Excellent

Were the grounds and parking lot clean? (required)

yes
no

I found a parking spot with ease. (required)

yes
no

Is our hospital signage attractive and easy to read? (required)

yes
no

Please rate your overall impression of the grounds, building, and parking lot. (required)

Poor
Fair
Good
Excellent

I have visited the Ahwatukee Animal Care Hospital website. (required)

yes
no

I found the website to be helpful and useful. (required)

yes
no
NA

The website is user friendly. (required)

yes
no
NA

I completed necessary forms online &/or printed out forms ahead of time from the website. (required) :

I have used the online store on the website. (required)

yes
no
NA

I have read Dr. Jeff's blog. (required)

yes
no

I registered on the website to be a member and/or to receive pet news updates. (required)

yes
no

I have visited Ahwatukee Animal Care Hospital on Facebook. (required)

yes
no

I have "liked" Ahwatukee Animal Care Hospital on Facebook. (required)

yes
no
NA

I have visited Ahwatukee Animal Care Hospital's YouTube channel. (required)

yes
no

I follow Ahwatukee Animal Care Hospital on Twitter. (required)

yes
no

Your impression of the technicians: The technician greeted me with warmth. (required)

yes
no
NA

The technician was gentle with my pet. (required)

yes
no
NA

The technician seemed proficient and knowledgeable. (required)

yes
no
NA

The technician listened carefully and took a thorough history. (required)

yes
no
NA

The technician gave me the information I needed. (required)

yes
no
NA

The technician discussed the importance of regular exams and any necessary follow-up care for my pet (required)

yes
no
NA

The technician discussed dental care for my pet. (required)

yes
no
NA

The technician was caring and pet-friendly. (required)

yes
no
NA

Please rate your overall impression of your technician. (required)

Poor
Fair
Good
Excellent

Which veterinarian did your pet see? (required)

Dr. Jeff Jenkins
Dr. Edith Herczegh
Dr. Lyle Bartel
other

The veterinarian introduced himself/herself? (required)

yes
no
NA

The veterinarian listened to what I said and answered my questions. (required)

yes
no
NA

The veterinarian gave clear advice about how to treat my pet. (required)

yes
no
NA

The veterinarian behaved in a professional manner. (required)

yes
no
NA

The veterinarian answered all of my questions. (required)

yes
no
NA

The veterinarian comforted me and my pet. (required)

yes
no
NA

The veterinarian made me feel valued. (required)

yes
no
NA

The veterinarian was thorough. (required)

yes
no
NA

The veterinarian was gentle with my pet. (required)

yes
no
NA

The veterinarian discussed treatment recommendations and options with me. (required)

yes
no
NA

The veterinarian seemed knowledgeable. (required)

yes
no
NA

Please rate your overall impression of the veterinarian who saw your pet. (required)

Poor
Fair
Good
Excellent
Outstanding

Do you feel our fees were reasonable? (required)

yes
no

If you answered no, please explain: (required)

Did you understand all of our fees? (required)

yes
no

If you answered no, please explain: (required)

Selection

a
b
c

Your impression of our retail area. (required)

Fair
Good
Excellent

Ahwatukee Animal Care Hospital offers a good selection of pet foods and treats. (required)

yes
no

Ahwatukee Animal Care Hospital offers what I need to care for my pet's nutritional & grooming needs (required)

yes
no
NA

My pet has boarded at Ahwatukee Animal Care Hospital's Pet Resort. (required)

yes
no

The boarding staff and/or receptionists went over the optional services and treats available. (required)

yes
no
NA

The Pet Resort appeared neat and clean. (required)

yes
no
NA

The boarding staff members were gentle and pet-friendly. (required)

yes
no
NA

My pet was well cared for during his/her stay. (required)

yes
no

Please rate your overall impression of our boarding resort. (required)

Poor
Fair
Good
very Good
Excellent

My pet has attended daycare at Ahwatukee Animal Care Hospital. (required)

yes
no

My pet was well cared for at daycare. (required)

yes
no
NA

Your impression of our daycare area. (required)

Poor
Fair
Good
Excellent
NA

Your impression of our reminder system. (required)

Poor
Fair
Good
Excellent
NA

Your overall impression of our services. (required)

Poor
Fair
Good
Exceptional

Will you recommend us to others? Why or Why Not? (required)

What suggestions do you have for improving our office, staff, procedures?

What suggestions do you have for improving our veterinary services?

What suggestions do you have for improving our boarding services?

What suggestions do you have for improving our daycare services?

What suggestions do you have for improving our retail services?

Additional comments or suggestions.

Would you like to be contacted? If yes, fill out the contact information below. (required)

yes
no

Name (if you desire contact)

First Name	Last Name

Home Phone (if you desire contact)
Phone Type	Phone Number

Cell Phone(if you desire contact)
Phone Type	Phone Number

E-Mail Address (if you desire contact) :

Verify the reCAPTCHA:

HOURS

Monday - Friday:

8:00a - 6:00p

(Drop-off appointments available as early as 7:30a)

Saturday:

9:00a - 11:00a

(Boarding and food/prescription pickup ONLY)

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Ahwatukee Animal Care Hospital and Pet Resort
10855 South 48th Street
Phoenix, AZ 85044

(480)893-0533

HOURS

Monday - Friday:

8:00a - 6:00p

(Drop-off appointments available as early as 7:30a)

Saturday:

9:00a - 11:00a

(Boarding and food/prescription pickup ONLY)

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