Date (required)
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What species of pet does this form relate to? (required) : dog cat bird ferret rabbit guinea pig hamster rat gerbil mouse sugar glider chinchilla other exotic mammal lizard snake tortoise turtle other exotic pet My pet receives veterinary care from Ahwatukee Animal Care Hospital. (required) : yes no My pet has boarded at Ahwatukee Animal Care Hospital's pet resort. (required) : yes no My pet has been a daycare participant at Ahwatukee Animal Care Hospital (required) : yes no How did you choose our hospital? (required) : Friend/Relative recommended the practice I saw the sign Yellow Pages Internet Search Engines I saw the hospital website social media other My calls to the hospital have generally been answered promptly. (required) : yes no It was easy to make an appointment. (required) : yes no I was referred to the hospital website to get necessary forms in advance. (required) : yes no NA I was placed on hold too long. (required) : yes no NA When I phoned the hospital, I got the answering machine. (required) : yes no When I have left a message on the voicemail/answering machine, my call was promptly returned. (required) : yes no NA I was offered to be called back, if needed. (required) : yes no NA The receptionist was friendly and attentive when I called. (required) : yes no NA The receptionist was courteous when I called. (required) : yes no NA When I called the hospital, the receptionist was informative. (required) : yes no NA Please rate your overall telephone experience with our staff. (required) : Extremely Poor Poor Fair Good Excellent When I entered the waiting room, the receptionist stood and greeted me. (required) : yes no When I arrived for my pet's appointment, the receptionist seemed aware of the purpose for my visit. (required) : yes no While at the front desk, the receptionist gave me undivided attention. (required) : yes no During my visit to Ahwatukee Animal Care Hospital, the receptionist(s) seemed hospitable. (required) : yes no The receptionist(s) were well-groomed and professional in appearance. (required) : yes no During my visit to the animal hospital, the receptionist answered my questions. (required) : yes no NA Was your waiting time in the reception area reasonable? (required) : yes no NA Please rate the overall performance of the receptionist(s) during your visit to our hospital. (required) : Poor Fair Good Excellent Was our reception area is comfortable? (required) : yes no Was our recption area neat and clean? (required) : yes no Were the counter tops free from clutter? (required) : yes no Were the retail displays well organized? (required) : yes no Was the facility odor-free? (required) : yes no Was the hospital pet-friendly? (required) : yes no Was the television slide-show informative? (required) : yes no NA Does the hospital provide a good selection of educational pamphlets and brochures in the lobby? (required) : yes no Please rate your overall impression of our reception area. (required) : Poor Fair Good Excellent Were the grounds and parking lot clean? (required) : yes no I found a parking spot with ease. (required) : yes no Is our hospital signage attractive and easy to read? (required) : yes no Please rate your overall impression of the grounds, building, and parking lot. (required) : Poor Fair Good Excellent I have visited the Ahwatukee Animal Care Hospital website. (required) : yes no I found the website to be helpful and useful. (required) : yes no NA The website is user friendly. (required) : yes no NA I completed necessary forms online &/or printed out forms ahead of time from the website. (required) : yes no NA I have used the online store on the website. (required) : yes no NA I have read Dr. Jeff's blog. (required) : yes no I registered on the website to be a member and/or to receive pet news updates. (required) : yes no I have visited Ahwatukee Animal Care Hospital on Facebook. (required) : yes no I have "liked" Ahwatukee Animal Care Hospital on Facebook. (required) : yes no NA I have visited Ahwatukee Animal Care Hospital's YouTube channel. (required) : yes no I follow Ahwatukee Animal Care Hospital on Twitter. (required) : yes no Your impression of the technicians: The technician greeted me with warmth. (required) : yes no NA The technician was gentle with my pet. (required) : yes no NA The technician seemed proficient and knowledgeable. (required) : yes no NA The technician listened carefully and took a thorough history. (required) : yes no NA The technician gave me the information I needed. (required) : yes no NA The technician discussed the importance of regular exams and any necessary follow-up care for my pet (required) : yes no NA The technician discussed dental care for my pet. (required) : yes no NA The technician was caring and pet-friendly. (required) : yes no NA Please rate your overall impression of your technician. (required) : Poor Fair Good Excellent Which veterinarian did your pet see? (required) : Dr. Jeff Jenkins Dr. Edith Herczegh Dr. Lyle Bartel other The veterinarian introduced himself/herself? (required) : yes no NA The veterinarian listened to what I said and answered my questions. (required) : yes no NA The veterinarian gave clear advice about how to treat my pet. (required) : yes no NA The veterinarian behaved in a professional manner. (required) : yes no NA The veterinarian answered all of my questions. (required) : yes no NA The veterinarian comforted me and my pet. (required) : yes no NA The veterinarian made me feel valued. (required) : yes no NA The veterinarian was thorough. (required) : yes no NA The veterinarian was gentle with my pet. (required) : yes no NA The veterinarian discussed treatment recommendations and options with me. (required) : yes no NA The veterinarian seemed knowledgeable. (required) : yes no NA Please rate your overall impression of the veterinarian who saw your pet. (required) : Poor Fair Good Excellent Outstanding Do you feel our fees were reasonable? (required) : yes no If you answered no, please explain: (required) Did you understand all of our fees? (required) : yes no If you answered no, please explain: (required) Selection : a b c Your impression of our retail area. (required) : Fair Good Excellent Ahwatukee Animal Care Hospital offers a good selection of pet foods and treats. (required) : yes no Ahwatukee Animal Care Hospital offers what I need to care for my pet's nutritional & grooming needs (required) : yes no NA My pet has boarded at Ahwatukee Animal Care Hospital's Pet Resort. (required) : yes no The boarding staff and/or receptionists went over the optional services and treats available. (required) : yes no NA The Pet Resort appeared neat and clean. (required) : yes no NA The boarding staff members were gentle and pet-friendly. (required) : yes no NA My pet was well cared for during his/her stay. (required) : yes no Please rate your overall impression of our boarding resort. (required) : Poor Fair Good very Good Excellent My pet has attended daycare at Ahwatukee Animal Care Hospital. (required) : yes no My pet was well cared for at daycare. (required) : yes no NA Your impression of our daycare area. (required) : Poor Fair Good Excellent NA Your impression of our reminder system. (required) : Poor Fair Good Excellent NA Your overall impression of our services. (required) : Poor Fair Good Exceptional Will you recommend us to others? Why or Why Not? (required) What suggestions do you have for improving our office, staff, procedures? What suggestions do you have for improving our veterinary services? What suggestions do you have for improving our boarding services? What suggestions do you have for improving our daycare services? What suggestions do you have for improving our retail services? Additional comments or suggestions. Would you like to be contacted? If yes, fill out the contact information below. (required) : yes no E-Mail Address (if you desire contact) :
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