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What species of pet does this form relate to? (required) dog cat bird ferret rabbit guinea pig hamster rat gerbil mouse sugar glider chinchilla other exotic mammal lizard snake tortoise turtle other exotic petMy pet receives veterinary care from Ahwatukee Animal Care Hospital. (required) yes noMy pet has boarded at Ahwatukee Animal Care Hospital's pet resort. (required) yes noMy pet has been a daycare participant at Ahwatukee Animal Care Hospital (required) yes noHow did you choose our hospital? (required) Friend/Relative recommended the practice I saw the sign Yellow Pages Internet Search Engines I saw the hospital website social media otherMy calls to the hospital have generally been answered promptly. (required) yes noIt was easy to make an appointment. (required) yes noI was referred to the hospital website to get necessary forms in advance. (required) yes no NAI was placed on hold too long. (required) yes no NAWhen I phoned the hospital, I got the answering machine. (required) yes noWhen I have left a message on the voicemail/answering machine, my call was promptly returned. (required) yes no NAI was offered to be called back, if needed. (required) yes no NAThe receptionist was friendly and attentive when I called. (required) yes no NAThe receptionist was courteous when I called. (required) yes no NAWhen I called the hospital, the receptionist was informative. (required) yes no NAPlease rate your overall telephone experience with our staff. (required) Extremely Poor Poor Fair Good ExcellentWhen I entered the waiting room, the receptionist stood and greeted me. (required) yes noWhen I arrived for my pet's appointment, the receptionist seemed aware of the purpose for my visit. (required) yes noWhile at the front desk, the receptionist gave me undivided attention. (required) yes noDuring my visit to Ahwatukee Animal Care Hospital, the receptionist(s) seemed hospitable. (required) yes noThe receptionist(s) were well-groomed and professional in appearance. (required) yes noDuring my visit to the animal hospital, the receptionist answered my questions. (required) : yes no NA Was your waiting time in the reception area reasonable? (required) yes no NAPlease rate the overall performance of the receptionist(s) during your visit to our hospital. (required) Poor Fair Good ExcellentWas our reception area is comfortable? (required) yes noWas our recption area neat and clean? (required) yes noWere the counter tops free from clutter? (required) yes noWere the retail displays well organized? (required) yes noWas the facility odor-free? (required) yes noWas the hospital pet-friendly? (required) yes noWas the television slide-show informative? (required) yes no NADoes the hospital provide a good selection of educational pamphlets and brochures in the lobby? (required) yes noPlease rate your overall impression of our reception area. (required) Poor Fair Good ExcellentWere the grounds and parking lot clean? (required) yes noI found a parking spot with ease. (required) yes noIs our hospital signage attractive and easy to read? (required) yes noPlease rate your overall impression of the grounds, building, and parking lot. (required) Poor Fair Good ExcellentI have visited the Ahwatukee Animal Care Hospital website. (required) yes noI found the website to be helpful and useful. (required) yes no NAThe website is user friendly. (required) yes no NAI completed necessary forms online &/or printed out forms ahead of time from the website. (required) : yes no NA I have used the online store on the website. (required) yes no NAI have read Dr. Jeff's blog. (required) yes noI registered on the website to be a member and/or to receive pet news updates. (required) yes noI have visited Ahwatukee Animal Care Hospital on Facebook. (required) yes noI have "liked" Ahwatukee Animal Care Hospital on Facebook. (required) yes no NAI have visited Ahwatukee Animal Care Hospital's YouTube channel. (required) yes noI follow Ahwatukee Animal Care Hospital on Twitter. (required) yes noYour impression of the technicians: The technician greeted me with warmth. (required) yes no NAThe technician was gentle with my pet. (required) yes no NAThe technician seemed proficient and knowledgeable. (required) yes no NAThe technician listened carefully and took a thorough history. (required) yes no NAThe technician gave me the information I needed. (required) yes no NAThe technician discussed the importance of regular exams and any necessary follow-up care for my pet (required) yes no NAThe technician discussed dental care for my pet. (required) yes no NAThe technician was caring and pet-friendly. (required) yes no NAPlease rate your overall impression of your technician. (required) Poor Fair Good ExcellentWhich veterinarian did your pet see? (required) Dr. Jeff Jenkins Dr. Edith Herczegh Dr. Lyle Bartel otherThe veterinarian introduced himself/herself? (required) yes no NAThe veterinarian listened to what I said and answered my questions. (required) yes no NAThe veterinarian gave clear advice about how to treat my pet. (required) yes no NAThe veterinarian behaved in a professional manner. (required) yes no NAThe veterinarian answered all of my questions. (required) yes no NAThe veterinarian comforted me and my pet. (required) yes no NAThe veterinarian made me feel valued. (required) yes no NAThe veterinarian was thorough. (required) yes no NAThe veterinarian was gentle with my pet. (required) yes no NAThe veterinarian discussed treatment recommendations and options with me. (required) yes no NAThe veterinarian seemed knowledgeable. (required) yes no NAPlease rate your overall impression of the veterinarian who saw your pet. (required) Poor Fair Good Excellent OutstandingDo you feel our fees were reasonable? (required) yes noIf you answered no, please explain: (required) Did you understand all of our fees? (required) yes noIf you answered no, please explain: (required) Selection a b cYour impression of our retail area. (required) Fair Good ExcellentAhwatukee Animal Care Hospital offers a good selection of pet foods and treats. (required) yes noAhwatukee Animal Care Hospital offers what I need to care for my pet's nutritional & grooming needs (required) yes no NAMy pet has boarded at Ahwatukee Animal Care Hospital's Pet Resort. (required) yes noThe boarding staff and/or receptionists went over the optional services and treats available. (required) yes no NAThe Pet Resort appeared neat and clean. (required) yes no NAThe boarding staff members were gentle and pet-friendly. (required) yes no NAMy pet was well cared for during his/her stay. (required) yes noPlease rate your overall impression of our boarding resort. (required) Poor Fair Good very Good ExcellentMy pet has attended daycare at Ahwatukee Animal Care Hospital. (required) yes noMy pet was well cared for at daycare. (required) yes no NAYour impression of our daycare area. (required) Poor Fair Good Excellent NAYour impression of our reminder system. (required) Poor Fair Good Excellent NAYour overall impression of our services. (required) Poor Fair Good ExceptionalWill you recommend us to others? Why or Why Not? (required) What suggestions do you have for improving our office, staff, procedures? What suggestions do you have for improving our veterinary services? What suggestions do you have for improving our boarding services? What suggestions do you have for improving our daycare services? What suggestions do you have for improving our retail services? Additional comments or suggestions. Would you like to be contacted? If yes, fill out the contact information below. (required) yes noE-Mail Address (if you desire contact) :